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A SHOPPER has said he was reprimanded by a grocery store employee for checking out in the wrong order at self-checkout.
A man in Melbourne, Australia shared his most recent frustrating self-checkout experience at a local Coles supermarket.
The shopper shared that he had been chided by a “power tripping” employee for not scanning his heavier items first, according to 7 News.
“Self-checkout at Coles. Just got told off by staff member that I was scanning my items in the wrong order,” the man wrote on Facebook.
“There is no sign saying what order, and the only reason she could give was so I wasn’t stealing,” he added.
“How does the order help with that? Feel free to have normal checkouts with people if you have a certain order!” he continued.
Scanning heavier items, in this instance, soda water cans affects the self-checkout process because of the weight of the order, the poster said.
The customer called out the Coles chain for not providing signs or guidance on the correct order to scan items if it makes such a difference.
Many responded to the Facebook post to express their irritation at the employee’s request, which was viewed as nitpicking.
Many were also annoyed at the lack of cashiers at the grocery store chain.
“I would have told her to do it herself then or just walked out and gone somewhat else,” one person wrote.
“Never heard of of that!” another said.
“Did you not do the self-checkout course online so that you know what order to scan them in?” a third person joked.
“Should have just left the whole lot there and walked out,” another wrote.
The U.S. Sun has reached out to Coles for comment but has not yet heard back.
Meanwhile, self-checkout has been a hot-button issue recently for shoppers of big-box stores.
Many customers are frustrated with the process, especially when stores insist on checking customer’s receipts to curb shoplifting, which shoppers feel is both inconvenient and offensive.
Some shoppers feel so strongly about the policy that they have chosen to boycott chains that use it entirely, which has caused some retailers to question whether they will keep self-checkout machines at all.