A COUPLE who accused Chase Bank of “hijacking” their money and refusing to return it to them have revealed how they finally got it back.

Barb and Steve White from Mesa, Arizona were stunned when they tried to log into their JP Morgan Chase bank accounts and discovered all three of them had been frozen without warning.

In total, the two retirees had more than $48,000 in their free accounts that they weren’t able to access.

At the time in 2022, the only explanation Chase gave the Whites was that the freezing of their accounts was due to “recent activity,” but didn’t elaborate further.

“That is like beating your head against the wall,” Barb said at the time. “You go through person after person. ‘Oh, I’m not sure I can help you with this. Let me let you talk to this person.'”

She added: “It would have been really appropriate and nice of them to say ‘Hey, you guys, this is what we see. Can you explain? Can you give us a heads-up? Can we work this out?”

In total, the couple were locked out of their accounts for four months, AZ Family reports.

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They decided to file a lawsuit against the major bank to get their money back.

Eventually, in February of this year, bank officials at Chase returned the money to the Whites but still did not explain why they had frozen their accounts.

“Chase’s attorneys called ours and said ‘Chase wants to give you your money back,'” Barb said.

Although they were relieved to have resolved the situation with Chase, the Whites say the lack of explanation from the bank is still frustrating.

“It still leaves a real bad taste in your mouth, just not having any explanation as to why,” Steve said.

The U.S. Sun has approached Chase for comment.

It comes after one former Chase customer claimed their bank account was closed, once again, with no apparent explanation.

TikToker Fantasia Shakes was allegedly told by the bank that her account had been frozen after a “back office review.”

She subsequently accused Chase of closing her account due to her career as a stripper.