JACKSONVILLE, Fla. — A Jacksonville woman is stuck with monthly payments for two broken cars, both purchased from the same dealership, and neither vehicle is in her possession. She turned to the Ask Anthony team for help. 

Jessica Hector says she turned to City Mitsubishi on Atlantic Boulevard back in February, hoping for a reliable ride. What she got instead was a financial nightmare.

“I’ve been paying for cabs. I pay family members. Some days I even contemplate calling out of work because it’s taking such a big strain on me, and I just don’t know what to do,” Hector told Anthony Austin.

The first car she bought, a 2013 BMW, began showing problems almost immediately.

“I want to say about a week after purchasing, I would be literally on the highway and the car would start shaking,” she said.

The dealership agreed to take the BMW back and sold her a 2020 Land Rover in March as a replacement. But the issues didn’t end there.

“It would shut off on me, so I’m not sure if there was a shortage in like the battery or what exactly,” Hector said.

Photos show the Land Rover being towed, the last time she saw the vehicle. Despite neither car being in her possession, both are still in her name, and payments are due.

“I’m currently in collections for one of them right now,” she said.

When she tried contacting City Mitsubishi for help, she learned the dealership had closed and changed ownership. The name on the building now reads Gravity Autos.

“I was actually told that they don’t have to speak to me if they don’t want to, because they are no longer City Mitsubishi, and that is a City Mitsubishi issue,” she said.

City Mitsubishi is now listed as permanently closed and holds an “F” rating with the Better Business Bureau, which has received 20 complaints. One recent complaint dated June 4 reads, “I purchased a vehicle with a trade-in on April 8th, 2025. As of today June 4th, 2025 the payoff for the trade-in has not been paid and that lender is calling me for payment.”

Another complaint from May 16 said, “I purchased my vehicle in January, it is now mid-May and I still do not have the title to my vehicle!! Oh and I’m on my fourth, yes fourth Temporary tag. Talk about frustrated.”

While Hector did receive her down payments back for both vehicles, she says that’s not enough.

“I would just like to be free and clear so that I can purchase a vehicle, so that I can live my life and provide for my son the way that I need to,” she said.

Thursday afternoon, Anthony Austin spoke with Ron Jones, General Manager for Gravity Autos. He assured Anthony the issue would be resolved within 72 hours. Less than an hour later, Jones called back and confirmed he had signed both checks to pay off the remaining balances on Hector’s vehicles.

If you’re in a similar situation, there are three key steps you should take:

1. Get everything in writing. Keep texts, emails, and any proof of promised refunds or buybacks.

2. Contact the lender. Explain that the dealer agreed to cancel the sale and request a dispute or freeze on the loan.

3. File complaints. If the dealership doesn’t cooperate, file with the Florida Attorney General’s Office and consider seeking legal help.

It’s also important to know that Florida’s Lemon Law generally covers new cars only. Used vehicles are typically not protected unless they are still under the original factory warranty.