JACKSONVILLE, Fla. — A video sent to First Coast News by a viewer is now raising questions about a patient’s treatment and staff conduct at a local hospital.

Randy Oribhabor was visiting Baptist Health North emergency room when he recorded a video of what he said was an older woman being dragged through the hallway of an ER.

“When I was taken back, I noticed there was an older woman in a room complaining that she needed to use the bathroom,” said Oribhabor, “I didn’t think anything of it.”

Moments later, Oribhabor said the woman tried to get up and go use the restroom, then things escalated.

“They grabbed her and tried to take her back to her room instead of letting her use the bathroom,” he said

First Coast News blurred the faces in this cellphone video he recorded to protect the privacy of those in this clip. You can see what appears to be hospital security carrying the woman by her wrists and legs.

Security can be heard saying, “Put your phone down sir. You can’t be recording in here.”

“That kind of behavior for an emergency room is totally unacceptable,” said Oribhabor.

In the cellphone video, he can be heard saying, “look what y’all doing to this old lady.” 

Oribhabor said the woman did not appear aggressive but in need of help.

“It wasn’t like she was screaming or something or causing a scene,” he said, “Don’t prevent her from using the bathroom then take it to the next level where you’re dragging a human being through an ER in front of people. I’m sure she was embarrassed, and I feel bad for her.”

First Coast News reached out to Baptist Health about the video on Wednesday. The hospital released this statement to us Thursday saying:

 “This is not reflective of who we are. Baptist Health is dedicated to providing high-quality care and maintaining the highest safety standards. We are deeply disappointed to see that a patient was transported this way and do not tolerate behavior that conflicts with our core values and policies. We are investigating this situation, but due to patient privacy laws, we cannot comment on the patient.”

“I think Baptist needs to hold their staff to a higher standard and I think that with that higher standard there needs to be more training,” said Oribhabor.

According to Baptist Health, this incident is under investigation.

Editor’s Note: First Coast News has a community partnership with Baptist Health in support of the Buddy Bus, a mobile mammography unit that provides breast cancer screenings across the First Coast.