Unveiling the Secret Narratives Woven into Melbourne's Beloved Tram Seats

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When Farah Shirkool steps onto a Melbourne tram, she doesn’t just see a place to sit. Her eyes are drawn to the seats — familiar, personal, and hard-earned.

“All the time, I’m thinking, ‘Oh, I made that one’,” she told SBS News.

For most of the three million people who ride Melbourne’s trams each week, the seats are little more than a brief moment of rest during a daily commute.

For Farah Shirkool, the seats she creates are more than just furniture; they embody her journey towards financial independence, self-assurance, and a sense of belonging in the city she now embraces as her home.

Shirkool arrived in Australia in 2012 as a single mother fleeing Iran amid political turbulence, violence and economic hardship — circumstances that left her deeply fearful for her future.

“I moved to Australia for a better life for my daughter, and because Australia is a very safe country,” she said.

With a young daughter, limited English and no local support network, Shirkool’s priorities were simple and urgent: survival and independence.

“Money is very important for life; if you have no money, no life,” she said.

“The first time I came here, I was very scared,” she said, explaining she spent long stretches at home after first arriving in Australia, isolated and unsure of how to start again.

Her life took a pivotal turn in 2018 when a social worker introduced her to SisterWorks, a social enterprise based in Melbourne. This organization is dedicated to empowering refugee, asylum seeker, and migrant women by helping them gain economic independence through employment and entrepreneurship.

“Without this opportunity, I might not have found a job,” she reflects.

Nervous but curious, Shirkool attended her first session and quickly found a sense of belonging.

“For the first time, I made friends … I was very happy to find work here because I couldn’t speak English and SisterWorks really supported me,” she said.

Each chair crafted by Shirkool signifies countless hours of hard work, a new beginning, and the reconstruction of her life.

Three women wearing hi vis vests are talking as they work inside a manufacturing hub with sewing machines in front of them.

Three women wearing high-visibility vests talking and working inside a manufacturing hub with sewing machines around them.

After completing English, computer and social skills training, Shirkool joined the organisation’s manufacturing hub. There, she rediscovered a skill — sewing — something she first learned as a teenager on the streets of Tehran.

“I like sewing. I started in Iran as a 19-year-old making uniforms for doctors, nurses, and schools,” she said.

She started producing items such as bags, candles, soaps and towels, sold through SisterWorks’ social enterprise model.

Years later, Shirkool now works as a sewing instructor alongside 15 other women, affectionately known as “sisters”.

“SisterWorks is like family for me, it’s good for the heart, you know, the ladies help me and I help other sisters — it feels very good,” she said.

Bridging the employment gap

SisterWorks CEO Ifrin Fittock said Shirkool’s journey reflects the structural barriers many migrant women face when trying to enter the workforce.

“When you arrive in a new country and you don’t know anyone, it’s hard to break through,” she told SBS News

“Migrant, refugee and asylum seeker women take 18 months to land in employment as opposed to their male counterparts of six months … some of these women fall through the cracks of the mainstream support system here in Australia, and it’s a shame because there’s quite a lot of them.”

A woman is standing next to another woman sitting on a chair. They are inside a sewing workshop, wearing yellow hi-vis vests.

SisterWorks CEO Ifrin Fittock said Farah’s journey reflects the barriers many migrant women face when entering the workforce. Source: SBS News

Over 12 years, SisterWorks says it has supported more than 3,500 women from 105 nationalities, offering tailored assistance based on each woman’s skills, background and aspirations.

“Women really are the big fabric of the CALD [Culturally and Linguistically Diverse] community here in Australia, and they are an untapped workforce,” Fittock said.

“They’re willing to put their best efforts and want to go into employment, want to grow themselves, and be like you and I, the taxpayers of this country, save some money, buy a house, buy cars and send the kids to school — it’s almost their dream to be able to do so.”

She said SisterWorks plays a crucial role in bridging the gap between motivated women and the network of employers they rely on.

“We love doing what we’re doing because we are trying to narrow the gap between what they [migrant women] have, what they have done, what employers need, and that’s how this system works,” she said.

‘Not just a seat’

A community partnership with Yarra Trams — which saw a specially wrapped tram carry SisterWorks’ mission statement across the city — eventually led to a social procurement partnership between the two organisations.

A picture of a tram passing by a road with SisterWorks' mission statement plastered on it in multiple colours.

Through a community partnership with Yarra Trams, a custom-wrapped tram showcased the SisterWorks’ mission statement across the city. Source: Supplied / Yarra Trams

“After several discussions with Yarra Trams, we landed on the tram seat refurbishment project, understanding that a lot of our sisters are crafty,” Fittock said.

“They are really meticulous in their work, and that’s precisely the skills that are needed to maintain, reupholster and refurbish the Yarra Trams seats.”

What started with just a handful of women has since grown significantly.

Today, SisterWorks teams refurbish nearly 80 per cent of Melbourne’s tram seats.

On average, the women refurbish around 70 seats each month, generating more than 1,500 hours of paid employment and diverting over 1.2 tonnes of waste from landfill in the last financial year.

For Yarra Trams’ social procurement manager, Francesca Maclean, the partnership demonstrates how public institutions can create impact beyond their core services.

“It’s not just a seat, it’s actually an economy and livelihood that’s created,” she told SBS News.

“It’s our way of demonstrating we can use the taxpayer funds to run the tram network, to deliver value above and beyond dollars.”

Turning skills into infrastructure

Maclean said the rail industry has historically been inaccessible to women, particularly migrant and refugee women, and this collaboration helps disrupt that pattern by recognising the skills already present in Melbourne’s multicultural communities.

“SisterWorks has got the entrepreneurial spirit, the women power, and together we’ve built their capability to meet our technical safety and quality requirements as the world’s largest tram network,” she said.

“We really saw the potential of not only creating employment hours for them, but also really meaningful work that they can see when they get on the tram … it enables them to be role models within their communities.”

A curly haired woman wearing a hi vis jacket is standing in front of a tram at the depot.

Yarra Trams’ social procurement manager, Francesca Maclean, said the partnership with SisterWorks demonstrates how public institutions can create impact beyond their core services. Source: SBS News

Yarra Trams runs around 35,000 services each week, carrying roughly half a million passengers daily, subjecting the seats to constant use.

“If your child spilled some food on the seat because they were getting a bit hangry mid-journey, or someone’s water or coffee has spilled, this is what causes the wear and tear,” Maclean said.

Care in every stitch

When a seat is damaged or stained, it is removed from circulation and sent to SisterWorks for a “multistep” repair process. Depending on the damage, the sisters replace the fabric and foam, and even comfort-test the seat until they are satisfied.

A composite image of a man holding a tram seat at a warehouse, a hand wearing a glove inspecting a tear on a seat, a woman working on a sewing machine and the interior of a tram.

When a seat is damaged or stained, it is sent to SisterWorks for a “multistep” repair process. Source: SBS News

“They literally sit on it [the seats], we have been told, and have a think, ‘Would I be happy to sit on this seat if I were catching a tram?’, which is great, right? It shows the care,” Maclean said.

Fittock said the sisters are thrilled to be part of the “iconic” project and take pride in every stitch.

“It’s like whenever they’re in the tram, they can see that this is actually my work, this is something that I fixed and put back into the tram,” she said.

“It’s also about self-agency, self-belief and confidence that they are an active participant in this country.”

For Shirkool, the future feels steadier than it once did.

“I’m happy because I’m busy.

“A job is very important for a good life.”