WASHINGTON — Encountered difficulties with TikTok this weekend? You definitely weren’t the only one.

On Monday, TikTok acknowledged the extensive issues users experienced, attributing them to a significant infrastructure problem stemming from a power outage at one of its U.S. data center partners. On Sunday evening, nearly 6,000 users reported challenges with their timelines and the app’s functionality.

“Since yesterday, we’ve been diligently working to restore our services after a power outage at a U.S. data center affected TikTok and other apps in our portfolio. We are collaborating with our data center partner to stabilize the service,” TikTok announced on Monday morning. “We apologize for this inconvenience and aim to resolve it swiftly.”

By later on Monday, TikTok provided an update, noting that while they were still addressing the issue, the network’s performance had shown improvement.

“While the network has been recovered, the outage caused a cascading systems failure that we’ve been working to resolve together with our data center partner,” TikTok said. 

The platform said users may notice “multiple bugs, slower load times, or timed-out requests, including when posting new content.” Additionally, creators on the platform may temporarily see “0” views or likes on new videos. TikTok said that this is a display error, caused by server timeouts and that data and engagement are “safe.” 

“Thank you for your patience and understanding as we work to bring TikTok back to full capacity as soon as we can,” TikTok said in a statement. 

The outage comes just days after ByteDance finalized an agreement to sell the platform’s U.S. operations to a group of investors, including Oracle and Silver Lake. TikTok announced it would “retain, test and update” its current algorithm and update its Trust & Safety practices, though no timeline was given for these changes.