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Pascual Santana (Miami-Dade Sheriff’s Office). Background: The Walmart where Santana allegedly brandished a gun at an employee (Google Maps).
A 79-year-old Florida resident has been accused of threatening a Walmart employee with a firearm from his mobility scooter, allegedly due to dissatisfaction with her service. The man, identified as Pascual Santana, reportedly used derogatory language during the confrontation.
Authorities arrested Santana last week, charging him with aggravated assault involving a firearm, as per official records.
The incident reportedly occurred on November 16, 2025, at a Walmart in Hialeah, located at 5800 NW 177th Street in Miami-Dade County, according to a probable cause affidavit accessed by Law&Crime.
At approximately 11 a.m., Santana was navigating the store’s jewelry section on a motorized scooter. He requested to view multiple pieces from an employee stationed behind the counter. However, the store’s policy permits customers to examine only one jewelry item at a time, a rule the employee communicated to Santana, police reported.
Feeling that he was receiving inadequate service, Santana allegedly grew agitated and began speaking aggressively towards the employee, using offensive language, as detailed in the affidavit.
The victim said she again explained to Santana that the store maintained a policy only allowing her to show one piece of jewelry to a customer at a time.
Santana allegedly responded by telling the victim she “had a bad attitude and that she needed to fix it.” When the victim asked Santana what he wanted to see, he again allegedly insisted on “viewing multiple pieces at the same time.”
“The victim told the defendant a second time that she could not do that per the store policy,” the affidavit states. “After the victim explained to the defendant for a second time that she was unable to show him multiple pieces of jewelry at the same time, the defendant opened his shirt in which he had a firearm in his waistband, showed it to the victim, and stated to the victim, ‘Are you scared now?’”
At that point, the victim said she feared for her safety and “backed up” before calling store security to report the incident. The information was transmitted to the Miami-Dade Sheriff’s Office and deputies went to Santana’s home on Friday to speak with him about the incident.
In a post-Miranda interview, Santana denied that he was the individual who appeared in the Walmart security footage despite the fact that “video surveillance shows him during the incident in the area the victim advised the incident occurred.”
Santana is currently being held in the Metro West Detention Center on a $5,000 bond, jail records show. It was not immediately clear when he was scheduled to appear in court again.