OCALA, Fla. – Liberty Home Water has apologized to an Ocala couple and hired a landscaping company to restore their lawn after surveillance footage showed an employee dumping chemical water-softener salt on the property. The video drew more than 1 million views on News 6’s Instagram page.
After News 6 first reported the incident, Liberty Water met with the Overby family, expressed regret and agreed to take steps to repair the damage.
“I apologize, man, about your grass. I had a terrible day that day. I was going through some bad stuff. My wife was in a car accident, and I was having a bad day, brother. And I took it out on you and I apologize for that,” the Liberty Water employee told the family.
[WATCH: Ocala family blames water treatment company for lawn damage after contract dispute]
Lawn repairs underway, system reinstalled
Liberty Water brought in a lawn-care company to address the damage, with repairs scheduled for completion Monday, October 26. The company also reinstalled the Overbys’ water-treatment system at no cost.
Homeowner Adrian Overby said he was encouraged that the dispute was finally moving toward a resolution.
“It’s good to see people try to do the right thing or handle something in a better manner than what it was handled,” Overby said.
In a statement to News 6, Liberty Water said it takes the incident seriously. “We believe that doing the right thing means more than simply saying the right words,” the company said.
Overby said giving Liberty Water the opportunity to correct the situation was the fair thing to do.
“But I figured well if I went through all this trouble to get their attention, I might as well give them the opportunity to make it right,” he said.
Neighbor steps up with offer of free water system
Following the broadcast, Ethan King of King’s Water Solutions contacted the Overby family and offered them a water system free of charge. King said his company understands how it feels to be taken advantage of.
“Just to let them know that there are still good people out there, and that neighbors should look out for one another,” King said.
Employee not disciplined
Liberty Water said the employee captured in the surveillance footage was considered one of its best workers. He was not disciplined after the incident; instead, he apologized directly to the family.
The Overbys said they hope the matter is now settled. If additional problems arise, however, King said he will remain available to help.
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