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Amazon said that the system at issue was back to “pre-event levels” and expected it would take two hours to work through the data backlog caused by the problem.
The disruption, one of the biggest since last year’s CrowdStrike malfunction that crippled hospitals, banks and airports, has again exposed the fragility of global digital infrastructure.
A huge spike in disruption logged at Downdetector on Monday was followed by an even bigger jump some nine hours later, with the internet trouble tracker posting that it had received more than 11 million reports in total.

Amazon announced that it had implemented fixes to address recent launch failures, which were traced back to a “load balancer health” issue affecting Amazon Web Services (AWS).

AWS is a dominant player in the global cloud infrastructure, managing nearly one-third of the market and supporting millions of applications and websites worldwide.

When approached for further information, AWS referred Reuters to its status page, while Amazon did not provide a comment.

AWS provides computing power, data storage and other digital services to companies, governments and individuals and is the world’s largest cloud provider, followed by Microsoft’s Azure and Google Cloud.
Disruptions to its servers can cause outages across websites and platforms — ranging from food delivery apps to gaming platforms and airline systems — that rely on its cloud infrastructure.
AWS said on its status page that Monday’s outage originated at its US-EAST-1 location in northern Virginia, its oldest and largest for web services. The site suffered outages in 2021 and 2020.
According to documentation on the AWS website, the US-EAST-1 site is often the default region for many AWS services.

In the UK, several major institutions, including Lloyds Bank, Bank of Scotland, and telecommunications companies Vodafone and BT, experienced disruptions. The website of HMRC, the UK’s tax, payments, and customs authority, was also impacted, according to Downdetector’s UK site.

Ryan Griffin, who leads the US cyber practice at insurance brokerage McGill and Partners, emphasized the financial impact, stating, “For major enterprises, several hours of cloud service interruption can result in millions of dollars in lost productivity and revenue.”

The problem highlights how interconnected everyday digital services have become and their reliance on a small number of global cloud providers, with one glitch wreaking havoc on business and day-to-day life, experts and academics said.
Jake Moore, a global cybersecurity adviser at European cybersecurity firm ESET, said: “This outage once again highlights the dependency we have on relatively fragile infrastructures.”

In the United Kingdom, Lloyd Bank, Bank of Scotland and telecom service providers Vodafone and BT were all hit, according to Downdetector’s UK website, as was UK tax, payments and customs authority HMRC’s website.

Nishanth Sastry, director of research at the University of Surrey’s Department of Computer Science, said: “The main reason for this issue is that all these big companies have relied on just one service.”
Ookla, which owns Downdetector, said over four million users reported issues due to the incident.

Ryan Griffin, US cyber practice leader at insurance broker McGill and Partners, said: “For major businesses, hours of cloud downtime translate to millions in lost productivity and revenue.”

The websites and apps affected by the AWS outage

Ookla reported at least 1,000 companies were affected by the AWS outage.
The disruption also affected streaming platforms, including Amazon’s Prime Video service and Disney+, as well as Perplexity AI, the Fortnite game, Airbnb and Duolingo.
Mobile telephone services and messaging apps Signal and Whatsapp were affected in Europe, according to Downdetector.

Artificial intelligence start-up Perplexity, crypto exchange Coinbase, and trading platform Robinhood also experienced outages linked to AWS, as did Amazon’s own services.

Although there’s no evidence of a cyberattack, the scale of the breakdown fuelled speculation.
Cybersecurity expert Rafe Pilling said such incidents are understandable given AWS’s vast and complex reach, warning that even minor issues can trigger major global disruption.

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