HomeAUDFAT Issues Formal Apology to Families Affected by Methanol Poisoning

DFAT Issues Formal Apology to Families Affected by Methanol Poisoning

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The People’s Court of Vang Vieng in the southeast Asian country fined 10 people $185 for their roles in the deaths at Nana Backpacker Hostel in 2024, after guests were served alcohol tainted with methanol.

The revelation of the outcomes was kept confidential, yet the families of Holly Bowles and Bianca Jones, two 19-year-old Australians who passed away, were informed of the verdict through other victims affected by the poisoning, rather than the Department of Foreign Affairs and Trade (DFAT).

Holly Bowles (right) and her best friend Bianca Jones (left), aged 19, had been enjoying a backpacking holiday with friends in Laos. (Nine)

The department issued an “unreserved apology” to the families for not adequately communicating the developments of the proceedings.

In a statement released this morning, the department emphasized, “We are dedicated to providing exemplary consular service, ensuring that the interests of our clients and their families are our top priority. Regrettably, we did not meet our standards in this instance.”

Grieving fathers Mark Jones and Shaun Bowles expressed frustration at the situation. (9News)

“Australian officials remain committed to advocating for a comprehensive and transparent investigation to secure justice for Holly and Bianca,” the statement continued.

Previously, the fathers of Bowles and Jones voiced their dissatisfaction with being left uninformed as the court proceedings advanced in secrecy.

“As citizens of this country we expect the government to look after their people and get justice for their citizens when they go travelling,” Mr Jones told 9news yesterday.

“We can’t get into the country. There’s nothing more we can do. We need the government to do something because we are out of options,” Mr Bowles added.

The accused were charged late last month for destroying evidence, with those verdicts relating to the death of a US citizen who also drank the tainted alcohol at the hostel.

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