Collins airport outage delays
Share and Follow

A cyberattack targeting check-in and boarding systems has snarled air traffic and caused delays at some of Europe’s top airports, officials said on Saturday.

The Brussels airport says the attack means that only manual check-in and boarding was possible there, and the incident was having a “large impact” on flight schedules.

“There was a cyberattack on Friday night 19 September against the service provider for the check-in and boarding systems affecting several European airports including Brussels Airport,” it said in a statement.

Collins airport outage delays
People at BER airport as a cyber attack has caused delays, in Berlin, Germany, Saturday, Sept. 20, 2025. (Carsten Koall/dpa via AP)

Authorities at Berlin’s Brandenburg Airport said a service provider for passenger handling systems was attacked on Friday evening, prompting airport operators to cut off connections to the systems.

London Heathrow Airport, Europe’s busiest, said “a technical issue” affected a service provider for check-in and boarding systems.

“Collins Aerospace, which provides check-in and boarding systems for several airlines across multiple airports globally, is experiencing a technical issue that may cause delays for departing passengers,” Heathrow said in a statement.

Qantas check in terminals at Heathrow Airport are impacted by the outage but the airline tells 9News they anticipate the issue will be resolved ahead of their next departure, so don’t believe there’ll be any impact to customers.

Collins airport outage delays
People at BER airport as a cyber attack has caused delays, in Berlin, Germany, Saturday, Sept. 20, 2025. (Carsten Koall/dpa via AP)

However, they’ve deployed backup iPads to counters just in case and are advising customers to check in online beforehand.

Qantas say there’s no impact in Australia.

Virgin Australia has also told 9News its not currently affected by the Collins Aerospace outage.

All affected airports have advised travellers to check their flight status and apologised for any inconvenience.

Formed in 2018, Collins is a US aviation and defense technology company and a subsidiary of RTX Corp., which was formerly Raytheon Technologies.

Collins provides the technology that allows passengers to check themselves in, print boarding passes and bag tags, and dispatch their own luggage, all from a kiosk.

Collins said it was “aware of a cyber-related disruption” to its MUSE (Multi-User System Environment) software at “select airports” but that manual check-in operations could still be used.

“We are actively working to resolve the issue and restore full functionality to our customers as quickly as possible,” it said in a statement.

“The impact is limited to electronic customer check-in and baggage drop and can be mitigated with manual check-in operations.”

The impact was felt only at some airports: the Roissy, Orly and Le Bourget airports in the Paris area reported no disruptions.

Share and Follow
You May Also Like

Australia Greenlights First LGBTIQ+ Redress Scheme, Though Not All May Benefit

Tasmania has officially approved a nation-first compensation scheme for people previously convicted…
One Australian city enjoying the sun today will feel temperatures dramatically plummet by up to 20 degrees tomorrow.

Weather Whiplash: City Experiences Drastic Drop from 25°C to 5°C Overnight

Residents in an Australian city basking in warm weather today should brace…
Toddlers Desmond and Maddison were staying with family friends at a duplex on Opal Street in Emerald when the blaze erupted at about 6.48am (7.48am AEDT) today.

Heartfelt Tribute: Father’s Emotional Farewell to Children Lost in Tragic Queensland House Fire

Warning: Aboriginal and Torres Strait Islander readers are cautioned that this story…
Three pedestrians have been rushed to hospital in serious condition after a car crash in Sydney's west.

Tragic Sydney Car Crash Leaves Three Pedestrians Critically Injured in Western Suburbs

Three individuals are in critical condition after a car veered off the…
There's going to be 67,000 people coming to watch us play the All Blacks... it would be a damn shame if we don't believe we can win, says Scotland skipper Tuipulotu

Scotland Skipper Tuipulotu Rallies 67,000 Fans with Bold Confidence Ahead of All Blacks Clash

Scotland’s captain, Sione Tuipulotu, is rallying his teammates for a momentous challenge…
The Grand Theft Auto VI release poster.

Highly Anticipated Video Game Faces Another Delay

The highly anticipated release of Grand Theft Auto VI has been postponed…
US teacher shot by six-year-old student wins $15 million payout

US Educator Receives $15 Million Settlement Following Incident Involving Six-Year-Old Student’s Firearm

A United States jury has granted $10 million (approximately $15.4 million AUD)…

Man Detained Following Fatal Car Crash in Remote Queensland, Claiming Lives of 10-Year-Old Girl and Woman

A man has been taken into custody following a tragic accident that…