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NAB is set to create approximately 237 new positions at its overseas centers located in India and Vietnam. This move is part of the bank’s broader strategy to reshape its workforce by introducing new opportunities both domestically and internationally.
Although the bank has not specified which roles will be affected by these changes, the decision underscores the major banks’ ongoing efforts to modernize their operations. This shift aims to foster a workforce that is adaptable and primed to meet evolving customer needs.
In an official statement, a NAB spokesperson emphasized the company’s commitment to assisting employees through career transitions and exploring new career paths. “As we have stated before, developing a contemporary workforce that effectively supports our customers is a key component of our strategy,” the spokesperson explained.
The spokesperson further elaborated that the workforce transformation is designed to ensure that NAB can consistently aid customers when they require assistance while also tapping into top talent across critical markets. This evolution is seen as essential to maintaining the bank’s competitive edge and customer service excellence.
“Our workforce has been evolving to ensure we can help customers more consistently at the times they need us, and to help us access great talent in key markets.
“We continue to hire and develop people in Australia – especially in customer-facing roles – to strengthen our capability.”
In a quarterly business survey released today, the bank announced that business confidence has fallen to a 15-month low due to the intensification of costs and labour. 
Wage costs were cited as the biggest issue affecting business confidence, with labour being reported as a significant constraint by several firms.
”Wage costs remained the biggest issue affecting business confidence, and the share of firms reporting labour as a significant constraint rose in the quarter, highlighting that the labour market has remained tight to start 2026,” NAB Head of Australian Economics, Gareth Spence, said.
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