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A Senate probe into the debacle was given the green light last week and will hold its first hearing on Monday.

Stephen Rue, the CEO of Optus, is set to be thoroughly questioned during an inquiry, accompanied by the telecommunications company’s chairman, John Arthur, as well as its previous chairman, Paul O’Sullivan, and chief financial officer, Michael Venter. These key figures from Optus are expected to provide insights and explanations regarding recent events that have drawn significant public and governmental attention.

Officials from the communications watchdog, the Australian Communications and Media Authority, will also find themselves in the hot seat.
Senators are hoping to better understand what caused the September outage, which stopped hundreds of Australians from making triple-zero calls.
The inquiry will also examine the effectiveness of emergency arrangements designed to shift customers to another network if their telco has an outage.
Liberal backbencher Sarah Henderson, who is on the Senate committee, said she was determined to uncover exactly what went wrong.
“The coalition will put the fire to the feet of Optus, the government, the regulator and the hapless minister for communications,” she said in a statement.

Adding to the scrutiny, former opposition communications spokeswoman, Henderson, has been vocal in her demands for Communications Minister Anika Wells to participate in the inquiry. Henderson is particularly focused on uncovering the timeline and details surrounding when Wells’ office became aware of the outage, as there appear to be inconsistencies in the narrative provided so far. Her calls underscore the importance of clarity and accountability within the communications sector, especially in times of widespread disruption.

“We will leave no stone unturned to uncover the truth and hold those responsible to account for what went wrong,” Henderson said.
The communications watchdog and Optus are both running investigations into the outage.
New rules that took effect on Saturday require telcos to report outages to the communications watchdog and emergency services in real time.

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