Share and Follow
Telstra has recently informed its employees that approximately 442 positions are slated for elimination as part of proposed business reforms. These changes will undergo discussions in the coming weeks before any final decisions are made. Importantly, the company has assured that no positions will be supplanted by artificial intelligence as part of these adjustments.
The telecommunications giant attributes a considerable portion of these proposed changes to an ongoing reorganization of its Enterprise division. A strategic partnership with Indian IT powerhouse Infosys has been proposed as a key element of this transformation.
A spokesperson from Telstra remarked on the situation, highlighting the challenges posed by their existing systems: “The complexity of our legacy systems and processes continues to hinder our progress and complicates our ability to deliver the reliability and simplicity that our customers expect.”
To address these obstacles, Telstra intends to partner with Infosys to revamp their service delivery for enterprise and mid-market customers, thereby enhancing efficiency and customer satisfaction.
“To accelerate this shift, we’ve proposed a strategic partnership with Infosys to modernise how we serve enterprise and mid-market customers.
“This partnership would support the move to smarter, more integrated digital systems, and make it easier for customers to do business with us.
“If the proposal proceeds, some work in our service and delivery team would move to Infosys, and some roles would no longer be required.”
Across other parts of the organisation, Telstra says it will “streamline duplicated work, clarify accountability and strengthen our ability to deliver better experiences for both our frontline teams and our customers”.
“We’re not proposing that any roles be replaced by AI as part of these changes.
“However, strategic partnerships with global technology leaders, like the one proposed today, mean we can tap into their AI capabilities to simplify our tools and services to help us move faster and operate more efficiently.”
Telstra said it was focussed on “making work simpler and smarter”.
“As our capabilities evolve, AI and other technologies will help reduce complexity and enable new ways of working.”
NEVER MISS A STORY: Get your breaking news and exclusive stories first by following us across all platforms.