On Tuesday, new insights emerged about the difficulties Services Australia faced in refunding overpayments, leaving many surprised by the slow progress. Greens spokesperson for social services, Penny Allman-Payne, expressed her disbelief, noting how little had been accomplished in resolving the issue.

Approximately 31 percent of those affected, equating to around 13,000 individuals, are owed amounts ranging from $51 to $500.

Chris Birrer, the Deputy CEO of the payments and integrity group at Services Australia, informed Senate estimates that the organization first became aware of the problem in March.

Further breakdowns reveal that 28 percent of the overpaid individuals received amounts between $1 and $50, while the remaining 22 percent were owed $1 or less.

A further 28 per cent overpaid between $1 and $50, with the remaining 22 per cent owed $1 or less.

“We do attempt to contact estates and executors and beneficiaries, and that’s a standard process.”

‘Flabbergasted’ at the delay

A spokesperson for Services Australia told SBS News that it’s “essential” to do due diligence, and that this has taken time.

Greens senator Penny Allman-Payne said it was “beyond belief” for a government department not to notice the mistake for nearly twenty years. Source: AAP / Mick Tsikas