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In today’s fiercely competitive job landscape, having the right skills can set you apart from the crowd. Recent analyses have highlighted which abilities are most coveted by employers.
Surprisingly, customer service skills top the list, proving essential not only in traditional fields like retail, administrative support, and hospitality, but also making a significant impact in banking, finance, healthcare, and the Information and Communication Technology arena.
Aside from customer service, proficiency in Microsoft Office emerged as a crucial skill. Additionally, person-centred competencies such as relationship management, leadership, and team building are also highly valued across various sectors.
The most sought-after skill across industries was customer service. Source: SBS, Getty
Proficiency in Microsoft Office was the second-most in-demand skill across industries, while person-centred skills, including relationship management, leadership, relationship building, and team leadership, also rated highly.
Skills that are considered qualifications, such as driver’s licences and workplace health and safety certifications, weren’t included in SEEK’s analysis.
What do the findings tell us?
“Businesses are looking for people who can communicate effectively, build strong relationships, and lead teams with empathy and clarity to do great work and make the most of new technology.”
Ensuring your skills are listed prominently on your resume and job site profiles is also “really important” in helping recruiters assess if you’re the right fit for any role you apply for, Pascoe added.
