Share and Follow
A popular Sydney restaurant has hit back at a customer’s online review complaining they weren’t allowed to split the bill by explaining why it’s such a huge problem for businesses.
‘Good food and good quantities, we were a large group and they accommodated a long table with well timed service,’ the customer, named Sarah, recently wrote in their review.
‘Just one issue – only two card payments allowed per table and no split bills. There was a little sign in the corner as the only warning,’ she continued, giving the restaurant three out of five stars.
The restaurant’s management then posted a response saying it was ‘great to see that you enjoyed your dinner and our service’.
‘Sorry that we could not split the bill so that 19 people can pay individually, I guess that’s why we lost two stars tonight.’
A popular Sydney restaurant has hit back at a customer’s online review complaining they weren’t allowed to split the bill
The response then continued on offering a polite explanation so that they customer could see things from the manager’s point of view.
‘We have done splitting the bill before but the problem is a combination of issues.’
They went on to explain that it is firstly time consuming for staff to divide up the bill and then process each transaction separately.
Some customers may have decline cards which can further draw out the process and most importantly there is usually confusion and items left unpaid for at the end.
‘It might only take one minute to pay but for 19 guests that’s 19 minutes we are not looking after other customers.’
The restaurant then gave a scenario to illustrate their point.
Pictured is a worker at the Atom Thai restaurant in Sydney
‘A table splits the bill and the last guy refuses to pay for drinks or side dishes he didn’t have so he goes back to the table to ask but most people have left.’
Read Related Also: Dad comes forward to claim $20m OzLotto prize
‘He then complains we’ve done a poor job splitting the bill and is either upset he has to cover the rest or refuses to pay.’
‘It’s rare but it can get messy and we don’t want the hassle.’
The restaurant then said they would look into putting up a larger sign, hoped the customer understood and looked forward to seeing them again.
While it seems restaurants don’t like splitting the bill for you, there are apps that can help those who dine out with friends often.
Settle Up, Plates by Splitwise, Tab, and Splid are just a few that can track who ordered what, who paid and who still owes cash.
Many can also be used for other scenarios like road trip expenses, group gifts, and holiday accommodation.
Dividing up the bill at the restaurant to pay often leads to confusion about who had what that can drag on and prevent staff from attending to other customers
Source: | This article originally belongs to Dailymail.co.uk
