Antivirus software company ordered to pay customer $16.5M: How to file a claim
Share and Follow


Related video: Software update causes global outage

(NEXSTAR) – Millions of American consumers who bought antivirus software from Avast may be eligible to receive a portion of a $16.5 million settlement, the Federal Trade Commission (FTC) announced Monday.

The FTC said Avast is making the payment after failing to protect its customers’ privacy, instead collecting “a treasure trove of user information through its antivirus software and browser extensions without people’s consent.”

The personal information included religious beliefs, health concerns, political leanings, locations and financial status, according to a 2024 consumer alert.

The FTC said Avast then sold the information through a subsidiary called Jumpshot without notifying customers.

How will the claims process work?

The FTC will notify the 3,690,813 customers who bought the software between August 2014 and January 2020.

Customers should receive the email between Monday ad March 7, 2025, according to the FTC.

Consumers who are eligible for a payment can use the claim number included in their email to apply for an online payment. The deadline to file is June 5, 2025.

The FTC says individual payment amounts are not yet known, and “will depend on several factors, including how many people file a claim.”

Payments will go out by mail sometime in 2026. Once the payment date is decided it will be added to the FTC settlement website.

Anyone who needs help with the claim can contact the refund administrator at 1-866-290-0165.

Share and Follow
You May Also Like

Meet Popcorn: The Heartwarming New Canine Companion at the Local Children’s Hospital

AUGUSTA, Ga. – A heartwarming addition has arrived at Wellstar Golisano Children’s…

Federal Judge Criticizes Trump-Appointed Virginia Prosecutor for Alleged Role Misrepresentation

In a significant development, two Virginia judges have issued rulings against the…

Trump Touches Down in Switzerland Following Air Force One Electrical Glitch Resolution

President Donald Trump arrived in Switzerland on Wednesday, approximately two hours later…

Japanese Court to Deliver Verdict on Man Who Confessed to Former Leader Abe’s Assassination

TOKYO – On Wednesday, a Japanese court is set to deliver the…

Karen Gordon Launches Campaign for Georgia House District 130: Augusta Community Leader Aims to Transform Local Politics

AUGUSTA, Ga. – On Tuesday, community leader Karen Gordon made headlines by…

Data Breach Alert: DOGE Mishandles Social Security Information, Raising Privacy Concerns

The Hill reports that Elon Musk’s Department of Government Efficiency (DOGE) has…

Trump Reflects on Year One Back in Office with Spirited Speech and Surprising Antics

WASHINGTON – President Donald Trump sought to review his initial year back…

Orlando to Host Florida Premiere of ‘Harry Potter and the Cursed Child’ – Find Out the Date

ORLANDO, Fla. – The enchanting world of Harry Potter is casting its…