TAMPA, Fla. (WFLA) — It was more than a year ago that Tricia Bolds received a letter from the IRS, acknowledging that she paid too much in taxes when she sold her pet supply business in 2021.

As a result, she was owed a refund in the amount of $48,941. She was told she’d receive a check in six to eight weeks.

When the check never showed up this spring, the IRS said it would pay her interest, and the new total she would receive was $60,321.63.

But when that check didn’t arrive either, she called Better Call Behnken, and a IRS spokesman vowed to escalate the issue for investigation. Weeks later, she had her money.

“I’m very glad that I called. I don’t I think I would still be receiving unanswered, being ignored and not getting responses,” Bolds said. “So thank you.”