TYBEE ISLAND, Ga. — A family from the area is raising their voices and calling for changes following allegations of mistreatment involving their relative at the Oceanside Care Center on Tybee Island.

This incident marks the fifth complaint concerning the nursing home that has been reported this year.

Timothy Ramsey shared that his 78-year-old mother, Linda Kensington, has been residing at Oceanside Care Center for more than half a year. Recently, they have observed a worrisome decline in the quality of care she is receiving.

“We’re essentially entrusting them with her well-being,” Ramsey expressed.

On the night of September 25, Kensington reportedly sustained injuries after a fall. According to her son, she was in the bathroom when she slipped on a puddle of water.

“For 10 minutes straight, she hollered at the top of her lungs and couldn’t get to her phone,” he said. “Somebody finally came in. I don’t know whom that was, but they finally got her to her bed. She laid there until just around 11:30 the next morning.”

According to his record, Kensington laid in her bed for about 14 hours with a broken wrist and leg before she was taken to the hospital, where she had two surgeries.

“We never got a call about her falling. We had to find out about it ourselves. My sister and I kept calling, and calling, and calling until we finally got somebody,” Ramsey said.

Since the injury, Ramsey said his mother’s incisions have been infected, and she hasn’t been given her antibiotics on time. He also said his mother has gone nearly 12 hours without her soiled diaper being changed on two occasions.

Ramsey even called the police on Oct. 15 for a wellness check on his mother, confirmed through an open records request with Tybee Island Police Department (TIPD).

“Mother fell last week… left without care for 12 hours. Once mother returned to center, she has been left in urine and feces for multiple days at a time,” the TIPD report reads.

TIPD was advised that Kensington was “good since being changed,” according to the report.

Kensington called her son during his interview with . She told News 3 there are nice employees at Oceanside, but many of them act like they don’t care about the residents.

“There are patients in here, large women, and [the caretakers] said they don’t really take care of fat people,” Kensington said. “I mean, what are they here for if they can’t take care of this, you know?”

requested records from the Georgia Department of Community Health. Those documents show complaints regarding general grooming and care for multiple patients in 2023 and 2024.

“This is our home, and this is their job. A lot of them don’t seem to look at it that way,” Kensington said.

Ramsey said his biggest fear is seeing his mother injured again or even losing her because of negligence.

“That’s my biggest concern, and that’s why I came to Channel 3,” Ramsey said.

The Ramsey family has contacted a lawyer. reached out to the interim administrator at Oceanside with a number of questions regarding these complaints.

News 3 will update you on air and online once he responds.