A BANK of America customer despaired after she saw thousands of dollars wiped from her account.

Rachael Adler lost more than $5,000 after receiving a text message from her bank that warned about fraud.

In August 2023, Adler, of San Francisco, California, revealed her phone rang after receiving a text message about a supposed Walmart charge, per the ABC affiliate KGO.

She said the man, who claimed he was from the Bank of America fraud department, was calm and sounded as if he was educated.

The man claimed a fraudster was trying to withdraw money from her account using Zelle.

He claimed that a series of transactions via Zelle had taken place – one for $2,000, and another for $1,500.

The scammer said she would receive a text about suspicious activity and Adler said it came from Bank of America, according to KGO.

She then received another message asking her if she wanted to proceed – to which she responded yes.

The money then vanished and Adler said the ordeal has created a feeling of distrust.

“I trust nothing that the bank sends me right now. Like nothing,” she said.

She admitted she was stunned after $5,500 vanished from her account.

A Bank of America spokesperson didn’t confirm if Adler had been reimbursed with the money.

But, they warned users to call the bank if they receive suspicious calls or text messages.

Bank of America has revealed a series of signs that customers should look out for when it comes to spotting potential fraud.

Users should never click any links that feature in suspicious texts.

The bank has warned scammers may use words to create urgency and they won’t refer to the customer’s name.

Customers have also been told to be wary of promises of gifts.

Bank of America customers can subscribe to receive fraud alerts via text, app, or email.

The U.S. Sun has approached Bank of America and Zelle for comment.