A Walmart worker has found the perfect scapegoat to blame the issue on when a customer complains about self-checkout
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A WALMART employee has found a sneaky way to shake off customer’s complaints about self-checkout.

The employee said that any problem can be traced back to artificial intelligence, whether it’s actually true or not.

A Walmart worker has found the perfect scapegoat to blame the issue on when a customer complains about self-checkout

A Walmart worker has found the perfect scapegoat to blame the issue on when a customer complains about self-checkoutCredit: Getty
The employee wrote in a Reddit thread that anything can be blamed on artificial intelligence, whether it's true or not

The employee wrote in a Reddit thread that anything can be blamed on artificial intelligence, whether it’s true or notCredit: Getty

In a thread on Reddit, the self-proclaimed Walmart employee admitted that using AI as a scapegoat has endless options.

When someone asked about rearranging the store’s floor plan, they responded, “The AI designed the new layout.

And if customers ask about a low-price item that’s locked up, the worker can say, “AI said they were at risk of being stolen,” according to the post.

Any product removed from shelves can be attributed to an algorithm and even moaning over self-checkout could be silenced, he suggested.

One user in the thread suggested telling customers that all of the self-checkouts are completely run by AI, and it will one day be powerful enough to ring up items without any help.

The original poster agreed it was a great idea and even humorously added that the AI, “will remember who treated them well and who got impatient and yelled at/abused them.”

Many other workers in the comments agreed that they would use the flawless technique next time they are plagued with questions.

“This is genius I will start using this now,” one person said.

Another wrote that it was “creative problem solving” while another said they couldn’t wait until AI actually takes care of the entire checkout experience.

The U.S. Sun has reached out to Walmart for comment on this thread.

SELF-CHECKOUT DRAMA

Complaints over self-checkout are nothing new at Walmart as one shopper feared a newly installed feature could falsely accuse people of theft.

TikToker B.U.P.C. (@poppaferrbear) claimed that the option to not print receipts could cause issues when customers are trying to leave the store.

There are several options for how a shopper can receive a receipt at checkout, including by text or email.

It’s important to have it on hand as workers are oftentimes posted by the exit doors to check if anyone has stolen merchandise.

However, some shoppers have pointed out that if they don’t have a receipt or a device to send it to, then they could be falsely accused of stealing.

Other workers have said that the anti-theft software at self-checkout has angered shoppers to the point of throwing items.

The fury came after some kiosks were installed with a feature that plays back video footage to shoppers who were caught on camera stealing.

“[The video] feels more confrontation than it was before because it’s right there – the evidence is right there,” one unnamed worker told Insider.

Another store associate said: “I think [self-checkout] created a lot more stress for the employees, not to mention customers that just want one-on-one personal conversation when they go to the store.”

In response to the frustration, a Walmart spokesperson told Insider: “As with other retailers, theft is always a challenge, and we’re always looking for better ways to tackle this issue.

“This includes enhanced technology at our checkouts.”

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