Bank of America is being blamed for how they handled Kay Munson's fraud claim
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A MOTHER has been scammed out of thousands of dollars after an attempt to buy an SUV went horribly wrong.

Kay Munson admitted to seeing some red flags when attempting to buy a Toyota Highlander Hybrid from a seller on bidscheap.com but was encouraged to take the deal.

Bank of America is being blamed for how they handled Kay Munson's fraud claim

Bank of America is being blamed for how they handled Kay Munson’s fraud claimCredit: Getty
Kay Munson claims to have lost $23,000 trying to buy a car

Kay Munson claims to have lost $23,000 trying to buy a carCredit: WRAL

“My son said, ‘This is a great deal, mom. Let’s go for it,’” Munson told local NBC affiliate WRAL.

Immediately after the purchase the North Carolina mom knew something was wrong about this particular seller.

“We couldn’t call them,” Munson said. “He had been chatting with them, but no phone number.

“That should have been a red flag to us.”

After further investigation, it was confirmed that the dealer’s license document was confirmed to be fake by New Hampshire’s DMV.

The account listed Shamena Khan’s address and former business name, however, she had nothing to do with the sale.

“We have never, never, ever, ever owned a Toyota Highlander,” Khan said. “Ever!”

Khan lives in Florida with her husband, where they previously ran BidXpress until 2019.

While she has an active business license, Khan does not currently serve any customers.

When speaking with Munson, she apologized for the misunderstanding but clarified she was not the person who ran the scam.

“We’re sorry this has happened to you, but we can assure you we had nothing to do with this,” Shamena Khan said.

“We were just stunned when my husband got the call about this. We’re sitting in our home and trouble comes to find you.”

Kahn claimed that despite not banking with Bank of America in over 30 years, there were three accounts listed under her Social Security number.

During that conversation, Munson clarified that she was able to find Khan because an employee gave her name after Munson disclosed the account numbers associated with the alleged fraud.

After the news of the scam was brought to Bank of America’s attention, they released a statement on the matter.

“Bank of America prioritizes client protection and observed potential risk,” a spokesperson for the bank said.

“We have communicated directly with the client on actions taken.”

Khan said she wasn’t satisfied with that answer.

“That doesn’t excuse the fact that it wasn’t us, or they should have known or should have checked that was Shamena Khan or not, somehow or someway,” Khan said.

The U.S. Sun has reached out to Bank of America for comment.

The account listed Shamena Khan's address and former business name

The account listed Shamena Khan’s address and former business nameCredit: WRAL
Documentation used for the SUV sale was said to be fake, according to New Hampshire's DMV

Documentation used for the SUV sale was said to be fake, according to New Hampshire’s DMVCredit: WRAL
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