CUSTOMERS have been voicing their issues with self-checkout lines, leading big retailers to look for other options.

Retailers like Walmart and Target have been forced to rethink self-checkout lines, amidst growing concerns from shoppers.

Customers online have openly voiced their issues with self-checkout.

“I don’t use self-checkout. When you use it the number of cashiers they have working is reduced. I also don’t like the fact that I’m doing a job that I’m not getting paid for nor getting a discount” wrote one Reddit user.

“I’d like them more IF THEY SCAN PROPERLY! half the time I’m wiggling the thing in front of the scanner like I’m trying to solve a Rubik’s cube…” wrote another user.

Not only are shoppers having issues using the kiosks, but stores are running into their own problems as well.

When implementing self-checkout machines in stores, companies are dealing with higher rates of theft, two company advisors told CNBC.

“If you had a retail store where 50% of transactions were through self-checkout, losses would be 77% higher” than average, Adrian Beck told CNN.

Even if a person is completely honest, there is still room for error.

“Consumers are not very good at scanning reliably,” Beck said. “Why should they be? They’re not trained.”

Read Related Also: Gruesome discovery in search for missing Daniel Robinson as expert says key scene was ‘staged’ to look like an accident

Target Brian Cornell claims that retail theft has caused the company to lose 600million dollars.

“While shrink can be driven by multiple factors, theft, and organized retail crime are increasingly urgent issues impacting the team and our guests and other retailers,” Cornell said during a conference call with investors.

“The problem affects all of us, limited product availability, creating a less convenient shopping experience, and putting our team and guests in harm’s way.”

Target announced they are working on establishing anti-theft measures, which would make stealing from self-checkout less likely to happen.

Walmart has revealed that it was removing self-checkout altogether from three of its stores in Albuquerque, New Mexico.

“We continually look at ways to provide our customers with the best shopping experience and that includes adjusting the checkout area in stores,” Walmart spokesperson Josh Havens told Insider.

While the company has not made it clear whether or not they will be removing self-checkout kiosks from other stores, they have been utilizing a new approach.

In 2020, the company began implementing checkout zones where customers can choose to be helped by an associate or scan their items themselves.

Despite issues with self-checkout over 2/3 of shoppers would prefer it over traditional checkout according to Play USA.

“I would find it annoying if the lines were too long,” a shopper told Today when responding to how she would feel if there was no self-checkout.

The U.S. Sun has reached out to Target and Walmart for comment.