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HOMEOWNERS have slammed the United States Postal Service for its pitiful response to delayed mail.
The postal agency had very little to say as consumers wait on their packages to arrive.
Several residents at a Brooklyn Park apartment complex have complained that they haven’t received any mail since moving into the building, as reported by a local Minnesota news outlet, CCX Media.
Residents currently enjoy a washer/dryer in each unit, an exercise facility, and a community room — but still haven’t received any mail.
After growing concern, the Minnesota resident took matters to his local government, addressing the Brooklyn Park City Council directly.
“Don’t know what role the city plays with the post office, but any help getting this resolved would be greatly appreciated, as the residents aren’t receiving any of their mail,” said Kevin Duffy.
“Especially with tax season, and the property management company has been having issues not receiving bills and rent checks.“
Duffy was sympathetic towards the USPS, instead directing his complaint to the building management.
“I would like to say the post office has been very understanding and empathetic and apologetic in this situation, but it seems like they’re struggling with creating this work order system,” Duffy said.
“The last time we spoke with them, they recommended we reach out to the Congress member of our district and city council,” he added.
Although the Tessman Ridge Apartments has its own mailroom where residents should be able to pick up their packages, the room still needs specific lock which hasn’t been installed.
Duffy said the building is aware of the problem, but work has yet to commence.
At the council meeting, Duffy said — in addition to residents not receiving mail – property management has not been able to receive bills or rent checks.
The apartment complex officially opened in December 2024.
On the Tessman Ridge Apartments website, residents are prompted to contact the building’s property manager with any complaints.
“Each community has its own phone number and email address. Either form of communication is fine,” the website reads.
Avoiding mail theft
To prevent mail theft, the United States Postal Inspection Service (USPIS) recommends residents take several precautions.
- First, avoid letting mail sit in your mailbox—inspect it daily and remove it promptly.
- For package deliveries, track shipments on the USPS website and sign up for email or text alerts to stay informed.
- If you’re not home when your mail is scheduled to arrive, consider asking a trusted neighbor to pick it up for you.
- For longer absences, you can have your mail held at the Post Office by requesting this service online.
- If valuable mail such as checks doesn’t arrive, immediately reach out to the issuing agency.
- It’s also crucial to update your address with the Post Office and any businesses you regularly correspond with to avoid potential issues.
- Lastly, for outgoing mail, it’s safer to hand it directly to your letter carrier or deposit it inside your local Post Office for added security.
Source: U.S. Postal Inspector
The USPS told CCX Media that they apologize for any inconvenience and are working towards a solution with building management.
“The Postal Service is committed to providing the best possible service to our customers and we apologize for any inconvenience that may have been experienced,” the USPS wrote in a statement.
“The Brooklyn Park Post Office has identified and is working towards a prompt resolution to this issue.”
“We appreciate everyone’s patience, as we work towards a remedy.”
On average, the USPS processes over 300 million mail pieces each day.
USPS and Tessman Ridge Apartments did not immediately reply to The U.S. Sun’s request for comment.
