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A KENTUCKY congressman is demanding answers after residents were left without mail for weeks, causing chaos as bills, medications, and essential deliveries were missing.
US Rep. Morgan McGarvey toured Louisville’s main post office but blasted the United States Postal Service for a lack of transparency.
Louisville locals say they’ve been dealing with severe mail delays, with some going nearly a month without deliveries.
“It’s ridiculous,” said resident Charles Tharp, told Fox local affiliate WDRB.
“A lot of times, you don’t get your bills and stuff until two weeks later, then it could be late.”
McGarvey met with USPS leadership behind closed doors with no media.
His office confirmed he spoke with top postal officials about the crisis but left frustrated by their response, reported WDRB.
WDRB Investigates received multiple complaints from residents who say they have been left in the dark about the delays.
The USPS has not given a clear answer on what’s causing the holdup or when service will return to normal.
McGarvey has called on USPS to be more honest about the issues affecting service in the area.
“I don’t feel USPS has been transparent about these delays,” McGarvey said.
“They should have been better about that. The nice thing about today is they admitted it, but let’s be transparent moving forward.”
He said residents deserve straight answers about why they’ve been left waiting for weeks.
USPS has faced mounting criticism nationwide over staffing shortages and delivery issues.
In many cities, residents have reported similar delays, sparking concerns over the agency’s ability to handle mail efficiently.
But the postal service has not said if staffing problems are to blame for the Louisville delays.
Local officials say they have received little communication from USPS about when the problem will be fixed.
USPS leadership has yet to provide a public statement addressing McGarvey’s criticism.
What to do when mail is missing
Step 1: Check the Current Status
Before you begin your search, if your package or mail has tracking, check USPS Tracking to see its current status.
Step 2: Complete a Help Request Form
Complete the USPS online help request form before you start a missing mail search. Please use a desktop computer to submit your form.
Your request will be forwarded to your local Post Office facility to help locate any missing items.
Step 3: Submit a Missing Mail Search Request
If after 7 business days from when you submitted your online help request form your mail or package hasn’t arrived, submit a Missing Mail search request with the following information:
- Sender mailing address
- Recipient mailing address
- Size and type of container or envelope you used
- Identifying information such as your USPS Tracking number(s), the mailing date from your mailing receipt, or Click-N-Ship label receipt
- Description of the contents such as what it is and the brand, model, color, or size, if applicable
- Pictures that could help us recognize your item
Step 4: Start your missing mail search
The US Postal Service lost a staggering $9.5 billion in 2024—81% of that went to employee benefits and pension funds.
That still leaves $1.5 billion in losses tied to day-to-day operations, fueling concerns over the struggling mail service.
President Donald Trump wants to privatize the USPS, shifting it under the Commerce Department in what would amount to a government takeover of the independent agency.
The president claims the move would end the financial bleeding at the $78 billion-a-year operation, which has been hit hard by the decline in first-class mail.
But postal workers and unions aren’t having it, and they’re gearing up for a fight, reported ABC local affiliate WHAC.
“Since before Christmas, I’ve heard from Louisvillians every day about mail delays,” McGarvey said.
“I’ve heard from people who haven’t received paychecks, prescriptions, or W-2s.”
“One woman told me she received a bill so late, she owed more in late fees than she did on the bill,” he added.
Back in January, USPS tried to blame delays on bad weather, but employees say that’s not the full story.
One postal worker even filmed a video inside Louisville’s main post office, showing a massive backlog of undelivered mail before the winter storms hit.
USPS has yet to explain how it plans to fix the delays or whether privatization is really on the table.
USPS Louisville told The U.S. Sun in a statement, “The Postal Service has been working around the clock to address recent service delays in the Greater Louisville, Kentucky area. We apologize for any inconvenience you may have experienced. The region has made significant strides in service recovery.”
