A USPS customer has slammed the postal service for delivery delays as many of her family members are still waiting on Social Security checks to arrive.

The Mississippi resident said the USPS has not provided a timeframe for resolving this issue.

Mississippi resident Faye Taylor said even after numerous calls to the city’s postal office, she still hasn’t received her mail, as reported by NBC’s Mississippi local affiliate WLBT.

Taylor told WLBT that she hasn’t been getting any of her packages for the last three months.

Taylor has called her USPS office multiple times, trying to understand what could be causing such massive delays.

“I’m sitting, I’m waiting on certain pieces of mail that I need to see per month, and I’m not seeing them, so it became a question, what is really going on with the mail?” Taylor questioned.

“I have a brother who lives out of state. I have family members who constantly send mail here. I haven’t even seen that. I haven’t seen some bills that I normally get (mailed) right about now, I haven’t seen them yet.”

After failing to uncover the root of the issue, Taylor finally decided to contact WLBT to help spread the word about the postal delays.

She said she’s just looking out for others who are expecting important deliveries.

“I feel it is our right to be able to know what is really going on with our postal system because people are really missing their mail,” she told WLBT.

“People are going without their benefits… their monthly benefits and this poses a problem,” she added.

Taylor is especially concerned for her relatives who are waiting on Social Security checks via mail.

Her family — and millions more – depend on those checks to sustain themselves.

“You don’t have direct contact to the local postal services,” Taylor explained.

“I myself have reached out, even a couple of days ago; I reached out today, and they did say they were going to be sending out checks on Friday, but I haven’t seen any checks.”

She said she might even look into other options for receiving her mail, like opening up a PO box, which is a personal mailbox that you can rent to get mail quicker and safer.

Does USPS deliver in bad weather?

During inclement weather, the Postal Service only delivers where it is safe to do so.

Heavy snow, freezing rain, icy conditions, and severe weather may impact the processing, transportation, and delivery of mail and packages.

During and after a storm, Postal Service employees will make every reasonable, safe attempt to deliver mail to the addressee.

However, carriers are not required to deliver to locations where safety issues — such as icy steps, snow-packed paths or icy overhangs — create perilous conditions.

USPS recommends customers keep their steps and sidewalk clear of snow and ice — as well as removing snow from around curbside mailboxes.

In situations when delivery is suspended, customers can contact local postal officials to discuss ways to eliminate such hazards.

Slips, trips and falls are the leading cause of accidents among letter carriers.

U.S. Postal Service employees risk illness and injury while working in extreme hot or cold temperatures.

For example, during very hot weather, they may be at risk of heat stress.

Working in extremely cold environments can potentially lead to frostbite or hypothermia.

If in doubt about any weather-related impact on the delivery of mail, check USPS’s service alerts page.

Taylor believes that the reason for the delays is a staffing issue.

WLBT reached out to USPS’ Mississippi representative about the frustrating delays.

A spokesperson, James Stotts, denied there were any backlog issues at the Jackson post office.

“The Postal Service appreciates its customers and always strives to provide the best possible service,” Stotts said in a statement to WLBT.

“Local management at the Jackon Post Office reports that they continue to deliver all mail and packages timely each day and are current on all mail volume.”

Stotts also reminded customers that any concerns should be directed to their local office or their hotline — 1-800-ASK-USPS.

The USPS did not immediately reply to The U.S. Sun’s request for comment.