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A TIKTOK user was forced to further delay her shopping trip after she was held up for a full half hour for a receipt check after she paid for her items.
While many shoppers complain about having to wait in line after checking out, most stores leave customers waiting for only a short time to get their receipts checked.
Ashley Brooke (@ashbrooke12), a frustrated Sam’s Club customer, shared on TikTok that she waited 30 minutes after self-checkout just to get her receipt checked and leave the store.
Brooke had used Sam’s Club’s Scan and Go app checkout to speed up her shopping trip, but she still ended up waiting in line for a long time.
“Sam’s either you trust us to be your cashiers or you don’t. Waiting 30 minutes to leave is ridiculous,” Brooke said.
“Why pay 10 cashiers when you can just make customers wait all day for the one person checking receipts,” Brooke captioned the video.
However, one person commented claiming to be a former Sam’s Club employee and said that customers who use Scan and Go miss more items than anybody else.
This the user said, is why receipt checks are necessary.
Furthermore, as The U.S. Sun has previously reported, membership stores like Sam’s Club and Costco have lines in their contracts that members sign saying they agree to receipt checks.
Still, people had mixed reactions to the TikTok video, though several pointed out that Sam’s Club had been doing receipt checks for years before introducing self-checkout.
One person responded to the video that they waited 2 hours just to buy paper towels and Gatorade.
“Never going back,” they wrote.
“It’s nuts. It’s worth it for the snacks and gas to us,” Brooke commented in response.
“That’s why I don’t shop there, and now Walmart is doing the same thing,” one person wrote.
“They have been doing this since they opened a long time ago. Way before self-checkout. You agree to it when you get a membership,” another argued.
A helpful viewer shared their tried-and-true tip of asking for a manager and requesting another cashier.
“This is wild because I never had to wait behind more than, like, 3-4 people. Never more than an extra couple of minutes for me!” another wrote.
Brooke is one of many shoppers frustrated with the receipt-checking policy of big-box stores, the U.S. Sun reported in October.