CHICAGO (WLS) — Some Chicago homeowners and aldermen are asking Mayor Brandon Johnson for more help to deal with recent flooding.

Residents have recently had their homes and basements flooded, causing lots of damage.

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Homeowners met Tuesday morning with the mayor in Gage Park.

The beginning of this week is the third time the city’s Southwest Side has been hit with flooding in a matter of weeks.

Neighbors said they feel like they can’t catch a break.

One person said they got about 1 foot of water in their basement from Monday night’s storms, and their belongings were once again damaged.

On Tuesday, Mayor Johnson and Alderman Ray Lopez visited Gage Park to talk to people who have been impacted.

Lopez is among a group of aldermen calling on the city to do more to prevent flooding in their district.

Mayor Johnson says later this month the city should be hearing from the Federal Emergency Management Agency about any potential help.

Those that have been impacted say the help can’t come soon enough, and they are tired of the flooding.

At 3 a.m., the Medina family woke to water in the basement. Rosa Medina says it was the worst in the 20 years they’ve lived in their Gage Park home.

The city of Chicago reports over 5,600 residents called 311 to report water in their basements.

“Our neighbors are hurting; I’ve been in basements with families this week, and the damage is heartbreaking. Every level of government needs to be involved, not to observe but to take action,” 14th Ward Ald. Jeylu Gutierrez said.

On Tuesday, the city and Red Cross also passed out kits filled with emergency and cleanup supplies.

The city’s Office of Emergency Management and Communications is urging people who have been impacted by recent flooding to fill out a damage assessment survey by 5 p.m. Friday.

The survey does not collect any information about citizenship.

City officials say this will give them a better idea of the scope of damage, and plan ahead for extreme weather events.

“The system itself became overwhelmed. The time the system was built, it was designed for a five-year rain, but we are getting more like 100-year rain,” Chicago Water Department Commissioner Randy Conner said.

Earlier this month, a national flood sensor network launched in Chicago.

The network will deliver real-time flood monitoring to city leaders, emergency responders and residents.

“We need the state as well as the federal government to provide emergency relief for homeowners as well as our businesses. We will not allow this disaster to turn into a tragedy,” Johnson said. “The more information we have the better prepared we will be to fight for the relief of our communities that desperately need them.”

City officials spoke of the need to make long-term investment in the 100-year-old system to prevent future flooding. In the meantime, city crews are working 24/7 to get water moving.

“Typically, when we see the weather and the storms like that, we know it’s about to be all-hands-on-deck,” said Al Dean, a hoisting engineer with the Chicago Water Department.

Dean said he actually clears drains all year, even when he’s not at work.

“I’m out there once, every two weeks, a month, depending on how it builds up. And I’m cleaning up for me and my neighbors who are around me,” Dean said.