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Five Guys, renowned for its signature fries, has swapped its iconic fry cups for “environmentally friendly” paper bags, but the change hasn’t been welcomed by everyone.
The beloved fast-food chain assures customers that the generous portions remain unchanged, but this eco-conscious move away from plastic packaging has stirred some dissatisfaction among its devoted customers.
Announcing the update on Facebook on March 16, Five Guys shared, “Our fries are now served in paper bags.”
“While we’re still offering the same fresh-cut potatoes and hefty servings, this new packaging is designed to maintain the fries’ texture and ensure that takeout and delivery stay fresher for longer,” they explained.
“We’re also excited to announce that these bags are crafted from biodegradable natural kraft paper and are food-grade, grease-resistant, and free of BPA and PFAS,” the post added.
However, some critics say the change feels rushed, coming as businesses nationwide grapple with mounting pressure to phase out plastic.
Industry voices have already warned that lawmakers should slow down and study how consumers react to new bag fees and restrictions before going all-in on bans.
And online? Fans are roasting the burger giant.
Under the announcement, customers flooded the post with complaints — and they’re not holding back.
Several claim the bags can’t handle the greasy load, with oil quickly soaking through and making a mess.
“The portions are smaller with the bag and the grease soaks through much faster,” wrote one person.
“Had the bag fries one time haven’t been back since,” another foodie said.
Another diner responded: “The cup kept some grease from soaking through the bag onto your car seats when taking it home.”
Others went a step further, accusing the chain of pulling a fast one by quietly shrinking portions while hiding behind eco-friendly messaging.
“Real reason is to justify or try to hide you’re getting less in the bag,” read a third comment.
But Five Guys is pushing back hard.
A spokesperson insisted the beloved “extra scoop” isn’t going anywhere and that customers are still getting the same Little, Regular and Large sizes they always have.
“Five Guys has been getting feedback on our new fry bags, and we want to make sure our customers know our fry portions remain unchanged,” a spokesperson said.
“Our extra scoops are absolutely not going away. You’re getting the same portions in the same sizes as our fry cups: Little, Regular and Large.
“We’re switching to bags to ensure fries stay fresher longer, as the bags allow air to better circulate.
“This is especially important for takeout and delivery. Also, this smarter packaging is part of our larger commitment to the environment.
“The bags are made from biodegradable natural kraft paper. They are food-grade, grease-proof, BPA- and PFAS-free, and FDA-approved.”