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A video gaining widespread attention online captures a Domino’s employee maintaining her composure while facing a demanding group of customers seeking a refund.
Filmed by one of the frustrated customers, the clip reveals their discontent over the employee’s refusal to provide a refund, citing the absence of the pizza box as the reason.
Despite the tension, the employee proposed store credit as an alternative, which did not satisfy the disgruntled group.
In the footage, a customer insists, “You could really just refund me. All the food was dry and nasty.”
Unfazed, the employee responds with poise, “I’m trying to offer you a credit.”
“We don’t live over here,” a woman in the group responded. “We live an hour-and-a-half from here.”
“You gotta give back the product for me to give you a refund,” the employee said.
A customer shot back, “But that’s something you should have said over the phone.”
The Domino’s employee said it was a misunderstanding and reassured the customer that it wasn’t her fault, but noted that bringing back the product is a requirement for refunds.
Still, the customers insisted she was disrespecting them.
“You [were] really rude,” one of them said.
The employee blew a kiss and said, “Have a good night” — which left the customers incredulous.
“Did she just blow a kiss?” one person said off-camera.
The video went viral on X, with an overwhelming majority of commenters sympathizing with the Domino’s employee.
“Isn’t it common sense to bring the item if you expect a refund?” the poster of the video asked.
“Good Lord! I don’t even like sending food back at the restaurant if they got my order wrong,” another X user wrote. “I can’t imagine asking for a refund for what I already ate!”
A third user said, “Refund policies vary, but generally some proof or return is expected.”
Other users commended the worker for keeping her cool during the heated dispute.
“That’s ludicrous. That employee is better than me,” a commenter wrote.
Another said, “Wow! Give that woman a raise and promote her! Well done, young lady.”
Fox News Digital reached out to Domino’s for comment.