The Connexion Plus service, which offers door-to-door transportation for individuals with disabilities, has been at the center of debate due to its rising operational costs and the looming possibility of fare adjustments. This vital service, designed to aid those who require assistance in their daily commutes, has seen its expenses surge significantly over the past few years.

According to JTA, the operational costs of Connexion Plus have skyrocketed from $2.8 million in 2022 to an overwhelming $6.3 million in the past year. When questioned about the motivation behind proposed fare changes, JTA explained, “Connexion Plus currently incurs an average operational cost of $5 per mile, while paratransit customers contribute merely $0.40 per mile. Consequently, JTA subsidizes the remaining $4.60 per mile.” Such financial strains have raised concerns about the long-term viability of maintaining the current subsidy levels without adjustments.

Looking ahead, JTA projects that costs could climb to $8 million this year, further intensifying discussions around balancing service sustainability with affordability for users. As the debate continues, the focus remains on finding a solution that ensures the continued support and accessibility of this essential service for Jacksonville’s disabled community.

Costs are projected to reach $8 million this year.

As expenses climb, riders have been told fare increases could be on the table.

Peluso says rising costs tied to the broader economy should not be passed on to riders who rely on the service.

“Cost is rising because of how bad things are going in the larger economy, but okay, let’s take some of the gas tax money and make sure that we’re offsetting this cost,” Peluso said. “The council can do that. I have no problem looking at the gas tax again and rearranging how those dollars are spent.”

Under JTA’s proposed fare structure, Connexion Plus riders would pay $10 for the first eight miles and $3.50 per mile after that. Currently, riders pay $6 for the first 15 miles and $2 per mile thereafter.

After hearing from riders during public meetings, JTA announced it will keep Connexion Plus fares the same until April 1.

Peluso says that temporary delay is not enough.

“Here’s a system that has worked effectively for many years — people rely on it,” Peluso said. “For those in the disabled community, many on fixed incomes, this is their main form of travel. Why would we increase that fare?”

JTA has said that even under the proposed rate structure, the agency would still cover more than 75% of the cost of the average Connexion Plus ride.

Peluso argues JTA leadership should take a broader look at how transportation services are funded and what costs are reasonable for riders.

“Leadership at JTA needs to reassess how they intend to move people in this city and what is going to be acceptable to individuals in terms of the cost to operate these systems,” he said.

Peluso says he wants Connexion Plus fares to remain the same long term and not just through the spring.

“I’m going to give them another couple of weeks in the hopes that they’ll show us this isn’t just until April — that this is going to be long-term,” Peluso said.

When asked whether it plans to adjust Connexion Plus fares, JTA said, “The JTA Board of Directors voted this month to postpone any Connexion Plus fare adjustment until at least April. That decision was made so that JTA staff can take a closer look at the private ride service, customer rates, operational costs, ridership data, and the feedback we’ve received from our customers. During this time, we will continue our discussions with the paratransit community and talk to potential partners and stakeholders to figure out the best path forward.”