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“It’s simply incredible what people can achieve with their kindness and the way they come together to help those in need,” expressed the Martell family. “We aren’t accustomed to experiencing anything like this.”
JACKSONVILLE, Fla. — A family of nine from Jacksonville is working to rebuild their lives after a catastrophic fire destroyed their four-bedroom home on Cathcart Street in Arlington on December 12. In an inspiring show of community spirit, neighbors and strangers alike have stepped up, providing donations, toys, and meals, especially poignant on Christmas Eve.
William and Jennel Martell, who own Xclusv Customz, an auto body shop, shared with First Coast News the heartbreaking scene of their home, reduced to ashes in mere minutes. The fire consumed vehicles, personal belongings, and a lifetime of cherished memories.
“We find ourselves in tears every five minutes,” admitted Jennel Martell. “It’s a struggle, but we’re trying to cope.”
“Every day, another loss comes to mind,” added William Martell. “That’s the most challenging aspect. You never truly appreciate what you have until it’s gone.”
Thousands of dollars have poured into their GoFundMe, alongside clothes, food and toys.
“Just phenomenal what people could do with their hearts and how they reach out to people in need,” the Martell’s said. “We’re not used to doing anything like this.”
Two young men even organized a toy drive, giving the Martell’s first pick before delivering a big batch of Christmas presents. The rest went to Wolfson Children’s Hospital and City Rescue Mission.
“I was just blown away that two young men could be so thoughtful at that age,” Jennel Martell said.
Strangers kept showing up, too. An IHOP owner recognized the family from news coverage and comped their breakfast, followed by Chick-fil-A employees who bought their meal and gave them $100 cash.
“I didn’t know that there was that many good people,” William Martell said.
“Thank you to everybody for opening their arms up and wrapping them around us,” his wife added. “Heartwarming and just forever thankful.”
The State Fire Marshal is investigating the cause of the fire.
The Martell’s still need a contractor for structural work, an RV or camper to live on their property and cut hotel costs, plus clothes, blankets and furniture.
Drop-offs are welcome at 3210 Forest Blvd., behind All American Hot Dog or reach out to their business here.
