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A CUSTOMER has revealed the shocking treatment she received from Walmart employees when she used self-checkout.
A shopper was shocked when she had to have multiple items double-scanned after Walmart employees were suspicious of her.
A Tiktoker Halie Pauline (@haliepauline) shared that while paying for groceries at self-checkout an employee was quick to question her and her friend, claiming that they didn’t scan their items.
“She didn’t check our receipt or anything, I know the moment we walked away, she probably reprinted our transaction and checked[it],” Pauline claimed in her video.
The next day, she was annoyed when a similar issue happened again.
The social media star went to scan a case of coke and a few other items.
However, despite ringing up everything she had, the employees still enacted the store’s anti-theft measures.
“I scanned an item and put it in a bag, and it stopped the transaction. A lady had to come over and approve it and it pulled up a little video clip of me scanning the item and putting it in the bag,” she explained.
Later in the transaction, she realized the pasta she wanted was open, so she told the cashier to get help.
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While the employee rectified the situation, once they realized Pauline was going to pay for her items, they took the scanner and added an item that she had already rung up herself.
“As I’m pulling my card out to pay because that was the very last item, she grabs the hand scanner and grabs the case of coke. I said, ‘I already scanned that, that’s the first thing I scanned,’ and she was like ‘Are you sure?”
The employee then pulls up the item to reveal, that she was in fact wrong about Pauline.
“I have no problem scanning my own groceries and doing self-checkout, I absolutely prefer that over a regular cashier. But the last two times have just rubbed me differently,” she explained.
“I have spent plenty of years in retail, scanning and being a cashier, but don’t take it that seriously” she explained, slamming the employees.
Viewers agreed with the Tiktoker’s sentiments that the employee was wrong for how they treated her.
“I had it happen where it stopped scanning and brought up a video clip. The worker came over and said these cameras catch everything but shoplifting,” one commenter shared.
Another commenter claimed that they had a similar experience at other retailers.
“At Kohls too. If they are going to stand over my shoulder as I scan my purchases, they might as well be doing it for me.
The U.S. Sun has reached out to Walmart for comment
