A California couple’s plans to relocate have been thrown into disarray as they claim a moving company is holding their belongings hostage after unexpectedly doubling the price they initially agreed upon.
It’s been almost a month since John Nelson and his wife embarked on a move from Oceanside to North Carolina, a journey that turned problematic in late May. As per CBS 8’s reporting, the couple described the experience as deeply unsettling.
Initially, the couple had entered into an agreement with a moving broker, settling on a full-service package for just over $16,000, with a $7,000 deposit paid in advance.
However, on the scheduled moving day, the company reportedly hiked the price to $32,000, claiming the couple’s inventory was larger than originally estimated.
Professional movers are pictured loading furniture into a moving truck on April 6, 2016, in New York. (John Carl D’Annibale/Albany Times Union via Getty Images)
While Nelson ultimately agreed to move forward to avoid losing his deposit, he later alleged that the company attempted to charge another round of additional fees upon delivery.
According to the couple, the company attempted to deliver their belongings on June 3 — one week before the date Nelson said they would be available to receive them, CBS 8 reported.
The failed delivery attempt allegedly led the contractors to issue an additional redelivery fee, according to the report.
A moving truck and loading ramp is stationed outside a home in Queens, New York. (Lindsey Nicholson/UCG/Universal Images Group via Getty Images)
“They’ve got $30,000 and they’ve got our stuff… and they’re basically holding it for ransom,” Nelson said.
“When you move, it’s an exciting thing…you never expect for somebody to take your stuff and not deliver it,” he added.
Nelson also claimed the initial delivery attempt may have been staged to pressure the couple into paying additional charges, alleging that the moving truck captured on video did not appear to be the same vehicle used to load their belongings.
“I think they just pulled up an empty truck to stage a charade,” he said.
“As far as I’m concerned, they’ve got stolen property that’s crossed state lines,” Nelson added.
Nelson and his wife reportedly filed police reports in both Oceanside and their new city in North Carolina.
American flags hang from beachfront homes in Oceanside, California, U.S., on Saturday, July 4, 2020. (Bing Guan/Bloomberg via Getty Images)
Complaints were also filed with the Better Business Bureau (BBB), a dispute-resolution service that helps consumers address issues with companies, the outlet said.
According to CBS 8, the broker has received 280 complaints with the BBB over the past three years.
The broker reportedly disputed the couple’s claims but said it was working to find a resolution.