A group of disgruntled subway commuters claims they’ve been unfairly charged and fined without reason, thanks to issues with their MTA-issued OMNY cards. They are urging New York State’s leading legal authority to dive into what they describe as a major mismanagement, sources reveal.
Passengers United, committed to standing up for everyday city travelers, informed The Post of their plans to gather outside Attorney General Letitia James’ office. Their goal is to demand an investigation into the tap-and-go fare system. The group asserts that this system has mistakenly overcharged countless New Yorkers and improperly levied fees against them.
Charlton D’Souza, president of Passengers United, expressed their concerns to The Post, emphasizing the need for a thorough examination of Cubic, the developer of OMNY. “We are pushing for an inquiry into its flaws, such as overbilling and not displaying payments, which leads to mistaken penalties by fare inspectors,” D’Souza explained.
The organization isn’t stopping there; they’ve sent letters to the Attorney General, city officials, and state lawmakers. These documents include their grievances, along with a petition calling for the Metropolitan Transportation Authority to rectify OMNY problems and bring back unlimited transit passes.
“The patience of New Yorkers has worn thin. We’ve reached our limit,” stated D’Souza, voicing the collective frustration.
MTA head honcho Janno Lieber was pressed on the allegations at the agency’s July 29 board meeting, pledging to fix the issue even while downplaying social media complaints.
“If anybody has an issue where they feel like they’ve been unfairly charged at the turnstile or, God forbid, handed a ticket unfairly, we want to know about it, and we will fix it,” Lieber said.
The MTA and the AG’s office did not immediately respond to requests for comment.
This is a developing story. Please check back for updates.