It was promoted as an endless world cruise, offering residents the chance to “explore the world without leaving home.”
Villa Vie Odyssey launched in September 2024, with residents paying as much as $440,000 for a private cabin and 15 years at sea. The ambitious itinerary promised visits to 425 destinations across 147 countries, including Antarctica.
But after only two years at sea, the Odyssey abruptly stopped operating on Monday, leaving passengers stranded in Cambodia.
The Daily Mail can now reveal that conditions aboard the ship had, for some time, fallen well short of the rosy picture painted by Villa Vie.
Florida-based Villa Vie Residences blamed the shutdown on surging fuel costs since the Iran War began.
Current and former passengers, however, said the venture was “doomed from the start.” They claimed a four-and-a-half-month delay before the ship finally set sail in 2024 created a financial crisis for Villa Vie.
Passengers also alleged that the air conditioning and internet regularly failed, while the onboard swimming pool was frequently unavailable.
Meals were described as heavy, starchy “canteen food” intended to be filling rather than healthy. Fries, potatoes and macaroni and cheese were often served together at the same meal.
Villa Vie Residences’ cruise ship Odyssey promised passengers a life of adventure at sea, with cabins costing up to $440,000 for a 15-year residency
Passengers are pictured disembarking from the Odyssey after it docked at Sihanoukville port in Cambodia’s Preah Sihanouk province on Wednesday
Four people have sued Villa Vie Residences, including two plaintiffs who filed cases in federal court. One woman alleges she was removed from the ship because of her “negativity.”
More lawsuits may follow. About 200 passengers were aboard the Odyssey when it made its final stop in Sihanoukville, Cambodia, last Friday.
At around 6.30am on Tuesday, passengers received a message telling them they had seven hours to leave the ship with all of their belongings.
One guest described what happened next as “chaos,” saying passengers scrambled to pack their possessions into suitcases in the ship’s corridors.
The passengers were suddenly left in Cambodia’s 90F heat, with Villa Vie reportedly refusing to cover their accommodation costs.
Randy Cassingham, who had been traveling aboard the cruise ship with his wife, Kit, said the company agreed to arrange a charter flight to the United States for $1,100 per passenger.
Writing on his website, Cassingham said passengers were told: “No passport returned until your bill is paid.”
Randy Cassingham and his wife, Kit, were aboard the cruise ship when they were suddenly told to leave on Monday morning (Source: Used with permission by Residentialcruising.com / Randy Cassingham)
Cruise passengers sit on an electric vehicle at a hotel in Sihanoukville, in Cambodia’s Preah Sihanouk province, after leaving the ship
“They want the last penny, even though we all have already paid for November,” he said.
Passengers who tried to go back to their cabins found them ‘sealed’ by security, Cassingham wrote.
It was a very different experience from the one sold to them in the summer of 2024, when the Odyssey was supposed to be embarking on its maiden voyage from Belfast, Northern Ireland.
The company website claimed residents could travel ‘continuously around the world while enjoying the comfort, stability, and community of home.’
Cabins with a view were priced at $440,000 for 15 years, or less for one with no windows.
Widow Cheryl Ethrington, who boarded the Odyssey eight months ago, paid $365,000 for a cabin that she hoped would be her home for the rest of her life.
Using the life insurance money from her late husband, the 68-year-old spent another $50,000 on a package that included free manicures, pedicures, massages and doctor visits.
‘I bought the Golden Passport package,’ she said from a Sihanoukville apartment she had to scramble to rent.
The Cassinghams, pictured during another interview at a hotel in Sihanoukville, described the chaotic final hours aboard the Odyssey, claiming passengers were told their passports would not be returned until outstanding bills were settled
Randy Cassingham shared an image that he took of a building in Sihanoukville, and captioned it with a comment his wife made after they were left there. ‘This is the picture of my new life – a shell that I get to build into something new and exciting. The Odyssey has reached the end of its sailing days – at least for now. It abandoned us in Cambodia.’ (Source: Used with permission by Residentialcruising.com / Randy Cassingham)
‘I paid in advance for the next 15 or 20 years of my life. It was a boat load of money.’
Another passenger who boarded at the start of the trip was Shirene Thomas, 61, an actress from Madison, Wisconsin.
She told the Daily Mail that she paid in the low six figures for what should have been a three-year trip on the Odyssey, meaning she lost out on her final year.
‘We did go to six continents and I adopted the world’s first cruising kittens, which I adopted on the cruise, so there were good sides,’ she said.
But Thomas admitted she soon began to get frustrated with day-to-day life on board.
‘I don’t believe we ever went more than three days without a problem with HVAC, no hot water, no internet.
‘I was disappointed in the food. We initially got cruise-ship food which looked good and was supposed to be fancy.
‘Then it became more similar to cafeteria-style food, trying to serve people on a limited budget and trying to make it calorically dense.
Widow Cheryl Ethrington, 68, invested $415,000 in what she hoped would be her home for the rest of her life, only to find herself scrambling for accommodation in Cambodia after the ship shut down
‘I kept trying to get them to understand we wanted healthy food, but that costs more. If I complained, I was told it was my fault.’
Breakfast was usually tan or cream-colored foods and dinner would often be starchy like mac-and-cheese, potatoes or French fries and lots of root vegetables.
Eggplant was frequently on the menu as was lamb, which was often overcooked, Thomas said.
Cassingham, a former NASA Jet Propulsion Laboratory employee, described the Odyssey as ‘hardly a luxury cruise ship.’
‘The cabins were small and sparse, but that was OK: cabins were really our bedrooms and a place to shower,’ he said.
‘The living area was spacious: Lounges and restaurants to meet and talk. But it wasn’t ‘luxury’ – it was promoted, after all, as ‘affordable’ and it was, until the company started begging for money.’
According to one former passenger, cracks began to show on the 30-year-old vessel, formerly known as the MS Braemar, before it sailed out of Belfast.
Joe Rhodes, who spent just over a year on the Odyssey before leaving last November when it docked in Australia, told the Daily Mail that ‘there were a lot of signs early on that it was poorly run.’
Shirene Thomas, 61, paid a six-figure sum for a three-year adventure aboard the Odyssey but claims she was twice threatened with removal after raising concerns about conditions
He recalled the four-and-a-half months the ship had to remain in Belfast for repairs and passengers were made to stay in a local hotel.
‘The reason some of us stayed the whole time, [staff] were constantly telling us we were going to be there for a few days,’ he said. ‘They kept stringing us on and making a lot of promises they didn’t fulfill.’
Villa Vie did not reimburse Rhodes the money he had paid for the Belfast hotel and instead gave him credits worth $8,000.
Rhodes made the decision to leave the boat once he used up his credit, refusing to spend any more money on Villa Vie, he said.
‘They were in a deep hole from the first day,’ he said. ‘They were never able to dig themselves out of it.’
Adding to his frustration was that the boat began missing stops including Antarctica, which was one of the reasons he signed up.
‘The other great deception was that they promised people Antarctica was on the itinerary. The ship was never equipped to go there and they had to know that,’ he said.
Rhodes also spoke of the insular world aboard the Odyssey, where gossip was rife and little remained private among passengers. He described it as ‘a combination of being in a small town and junior high.’
Odyssey cruise ship passengers walk into a hotel in Sihanoukville on Wednesday
‘A land of gossip and consequences. I can’t prove it got as far as people being swingers, but we had suspicions,’ Rhodes said.
‘When you’re that close in close quarters with that many people, you end up knowing more about their lives than you want to know.
‘We know who had gotten together and who had broken up. There were a couple of marriages on board. There were three or four deaths.
‘There was one divorce, but one of the marriages was from a former couple who were on the boat. The guy’s wife didn’t love him and married someone else on the ship,’ Rhodes recalled.
He admits that, while he ‘liked most of the people on board,’ passengers quickly divided into cliques.
‘One group were called “the cheerleaders”. They got mad at you if you complained about anything.
‘Some of us were happy to complain. I was one of the loudest, so we quickly got divided into pro or anti-Villa Vie.’
The ill feeling toward critics like Rhodes escalated to the point where he felt like a ‘traitor.’
Shirene Thomas painted a similar picture and said she was threatened to be thrown off the Odyssey twice.
‘When management is mismanaging funds and when realistic people see the writing on the wall and try to say anything, they were bullied and shut down by the cheerleaders,’ she told the Daily Mail.
‘The atmosphere was reinforced from the top down. One of the times they threatened to kick me off the ship was because my negative attitude supposedly prevented someone from buying a cabin.
‘When they know you have cats and have given up all you own and someone threatens to throw you off the ship, that is emotionally abusive.’
One woman who did get thrown off the ship was Jenny Phenix, 70, a divorced mother-of-two who sold all her possessions before boarding the Odyssey.
Owners of the ship – pictured docked in Cambodia – have blamed soaring fuel costs linked to the Iran war for suspending operations and says they will spend the next 60 days attempting to restructure and secure fresh financing
Trouble began after her WhatsApp messages criticizing Villa Vie found their way to the company’s leadership.
According to a lawsuit she filed, she was removed from the boat for what the company called her ‘negativity.’
In statements, Villa Vie has claimed Phenix ‘broke multiple terms and conditions and signed a non-disclosure agreement.’
According to another case, filed in Florida’s Broward County court, former resident Robert Moses claimed that Villa Vie put his cabin up for sale after he complained about noise from the pickleball court and the lack of a golf simulator, among other advertised amenities.
In the court papers, Moses said he paid $469,000 for his cabin, which gave him the right to live there for 15 years.
Villa Vie denies his breach-of-contract suit and said that it was entitled to install the pickleball court and ‘not obliged’ to provide amenities like pools, hot tubs or a golf simulator as Moses demanded.
Fears that the end of the ship would come had been mounting on the boat for months.
Ethrington claimed that, during the penultimate stop in Thailand, everyone knew the ship was in trouble.
After arriving in Cambodia, Villa Vie asked passengers to pay an extra $1,800 to cover fuel, which would have been about $360,000 total, she said.
‘This was three or four days before they evicted us,’ she said. ‘They said, “We’re in a critical state and we cannot leave the port.”‘
The future of the Odyssey is now murky, with Villa Vie’s parent company saying they will take the next 60 days to ‘restructure and recapitalize.’
Some passengers are discussing forming a group to take over the ownership, but that seemed very uncertain.
Prior to that, according to Thomas, the cruise line had solicited additional money by offering discounted cabins as investment opportunities and promising to return ‘the interest on them when they’re sold.’
‘They had been hitting people up for more money for a long, long time,’ she said.
Ethrington said that she went into the voyage with her ‘eyes open’ and was not angry – even though she knew she would never get her money back.
‘The money is gone,’ she said. ‘They are broke. I am personally OK, but I’m angry that a lot of people really came into this without thinking about it.
‘I knew it was a startup and it could fail. I cannot get a refund. I still have a house I can go back to but there’s people that sold their houses and their cars and all of their belongings and bought their cabin on the ship.
‘Now they have to go home and all they have is their Social Security check.’
The Daily Mail has contacted Villa Vie for comment.
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