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The Finance Sector Union (FSU) has reported that automation will be responsible for the elimination of six positions.
In 2025, CBA faced criticism after reducing its workforce by 45 positions in call centers, following the introduction of an AI chatbot designed to handle customer inquiries.
“Still grappling with the aftermath of 400 job cuts announced just a few months ago, CBA staff now face the grim prospect of an additional 119 jobs being slashed, with no apparent end in sight,” commented FSU national secretary, Julia Angrisano.
“This latest move by CBA seems focused on eroding its frontline services, such as mobile lending managers, which are crucial for maintaining the personal touch in our banking industry.”
A bank representative noted that in a large organization, it is not unusual for roles within departments to evolve and change.
“Within a workforce of this scale, there is ongoing movement through hiring, internal mobility and recruitment in priority capability areas,” A CBA spokesperson said.
“We also regularly review the roles and skills we need to deliver the best customer outcomes. Some roles are shifting, new roles are being created, and some roles are reducing as programs finish, work is simplified and the mix of roles and skills across the bank evolves.”
CBA said it employs around 49,000 around Australia and that its workforce grew by 2500 people in 2025.
A recent survey conducted by the union found that three quarters of CBA’s workforce is “unsatisfied” with their job security.
Of those surveyed at Bankwest, the number of unsatisfied employees represented 85 per cent of the workforce.
The FSU said that more than half of employees at both banks considered leaving in the past 12 months because of “workload pressures and insecurity”.
“FSU members spoke loud and clear via a recent survey that things are seriously wrong at CBA – 72 per cent of workers are worried about their ongoing job security, with offshoring and the rapid expansion of artificial intelligence cited as the primary drivers of uncertainty,” Angrisano added.
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